The following seven quality management principles are the basis for the revised ISO 9001:2015 standard:
1) customer focus
2) leadership
3) engagement of people
4) process approach i.e. operating and support processes
5) improvement
6) evidence-based decision making
7) relationship management
Tel: +44 (0) 114 2886237
Mobile: 07860 113354
Emails: graham.froggatt@btinternet.com
Tom successfully closed out our NCR with ISOQAR, so we have the formal approval. I wanted to register our thanks for time, patience and effort you put into our successful audit.
Well done graham - I didn't think you would get there on this one!
Thanks for the all work you have done over the last 18 months you can be satisfied in the knowledge that the SAO has a much improved system for all your efforts.
We are a niche business and have very specific business processes. First Quality was able to distil these business processes into a suitable system that we could work with on a day-to-day basis. This satisfied our ISO 9001 ambitions and streamlined and added value to our business operation.